Hey Jobseekers! TaskUs is hiring for IT Helpdesk Jobs. Working in such a multinational and advanced company not only provides you with a great opportunity but also gives a kick to your career. Especially if you are a fresher and want to begin your career like a pro then this is the chance for you. Any Bachelor’s Degree in Computer Science can apply for these roles. So what are you waiting for? Go through the article and apply for the role which suits you!
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About TaskUs:
TaskUs is a company that helps other businesses by doing different jobs for them. They do things like customer service, data entry, and answering questions. Companies hire TaskUs to handle these tasks so they can focus on their main work. TaskUs works to make sure customers are happy and everything runs smoothly. It’s like a helper for businesses to get their tasks done well. People who work at TaskUs do various jobs to support different companies. The goal is to assist businesses in managing their tasks effectively and keeping their customers satisfied.
About Job roles in IT Helpdesk:
- Provide support 24/7 for any IT issues.
- Keep an eye on phones, emails, chats, and tickets.
- Receive, log, and diagnose problems with various products and services using standard tools.
- If a problem can’t be fixed, pass it on to the right support team.
- Keep users informed about progress and upcoming changes.
- Help with incidents by connecting the Incident Manager with users quickly.
- Write down new processes in easy-to-understand articles.
- Other duties as needed.
Eligibility Criteria:
- Any Bachelor’s Degree in Computer Science can apply for this role.
- Freshers as well as experienced can apply for these roles.
Skills Required for the Role:
- Good at writing and speaking in English to all kinds of people.
- Very organized and great at solving problems.
- Can work in a fast and changing environment and provides excellent customer service with urgency.
- Positive attitude and pays close attention to details.
- Willing to work on different shifts.
- Knowing how to use ITSM ticketing systems and Network Management Tools is a plus.
- ITIL qualification and MCP certification are preferable.
Locations:
Bhopal, India.
Salary & Benefits in TaskUs for IT Helpdesk:
Salary given by TaskUs for IT Helpdesk is ₹3.1 Lakhs per year depending on your location.
As of my last knowledge update in January 2022, specific salary and benefits details for positions at TaskUs, including IT Helpdesk roles, can vary based on factors such as location, experience, and company policies. For the most accurate and up-to-date information, I recommend checking TaskUs’ official website or contacting their HR department directly.
Typically, salary packages for IT Helpdesk roles may include a base salary along with potential additional components such as:
- Health Insurance:
- Medical, dental, and vision coverage.
- Retirement Benefits:
- Contributions to a 401(k) or similar retirement savings plan.
- Paid Time Off:
- Vacation days, holidays, and sick leave.
- Performance Bonuses:
- Additional bonuses based on individual or team performance.
- Training and Development:
- Opportunities for professional growth and skill development.
- Flexible Work Arrangements:
- Options for remote work or flexible working hours.
- Employee Assistance Programs:
- Support services for personal or work-related challenges.
- Perks and Discounts:
- Employee discounts, wellness programs, or other perks.
Remember that these details are general and may not represent the current offerings at TaskUs. It’s advisable to directly inquire with TaskUs or refer to their official communication channels for the latest and most accurate information regarding salary and benefits for IT Helpdesk positions.
Interview Rounds:
Three interview rounds: HR assessment, aptitude test, and meeting with the hiring manager. Each stage evaluates different aspects, from interpersonal skills to cognitive abilities and managerial fit as this information is provided from Glassdoor.