Hey Job Seekers! If you’re looking to kick-start your career with a well-known and respected company, we have exciting news for you. Here is Concentrix Hiring 12th Pass Freshers. That’s right – this is a fantastic opportunity for those just starting out in the job market. Don’t miss out on this chance to explore various job roles at Concentrix. Act quickly, choose the position that interests you, and apply right away! This is an incredible opportunity for freshers to make their mark.
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About Concentrix:
Concentrix is a leading global provider of customer experience (CX) solutions and technology services, dedicated to helping businesses streamline their operations and enhance customer engagement. With a strong focus on innovation and customer-centricity, Concentrix offers a comprehensive range of services, including customer care, technical support, sales, and back-office solutions. Serving a diverse array of industries, from telecommunications and retail to healthcare and financial services, Concentrix has established itself as a trusted partner for organizations worldwide. With a presence in over 40 countries and a team of dedicated professionals, Concentrix is committed to delivering exceptional value and driving business growth for its clients.
Concentrix Hiring 12th Pass Freshers
Concentrix is hiring for different job roles. All these job roles in Concentrix are for Freshers. So if you are a fresher candidate, don’t wait anymore. These multiple roles include Advisor 1, Advisor 2, Representative Operations, and Senior Representative.
1. Advisor 1 and Advisor 2
The Customer Service Advisor I position involves interacting with customers through inbound and outbound calls or online channels, depending on the client’s needs. This role focuses on providing customer support and resolving common issues related to the client’s products or services.
The responsibilities include ensuring that the service provided meets the agreed-upon performance indicators and understanding customer needs by asking questions and using decision-support tools. The advisor should listen carefully to customers, show empathy, and build rapport while maintaining a courteous and professional demeanor. The role requires a basic understanding of the client’s products and services, accurate record-keeping, and participation in activities aimed at improving customer satisfaction and business performance.
Eligibility Criteria:
- Any 12th-pass candidate can apply for this role.
- Freshers as well as experienced can apply for these roles.
Skills Required for the Role:
- Have good computer skills and knowledge of how to navigate software and programs.
- Communicate effectively through both written and verbal means.
- Show patience in all interactions with customers, maintaining a pleasant and professional attitude.
Locations and Salary:
Concentrix hiring for 12th Pass Freshers job roles in Gurugram and Mumbai.
According to Glassdoor, the average salary for the role of Advisor 1 and Advisor 2 in Concentrix ₹2,21,933 pa.
How to apply:
- Read and understand the job description.
- Update your resume to match the job requirements.
- Prepare a tailored cover letter if needed.
- Click on the provided link.
- Create an account if required.
- Fill out the application form with accurate information.
- Upload your resume and cover letter (if applicable).
- Review and edit your application.
- Submit your application.
- Keep a record of the confirmation and consider following up if necessary.
2. Representative Operations
The Advisor I, Email Support position involves assisting customers through inbound and outbound emails, calls, or online communication channels. Their main goal is to provide customer service support and resolve routine problems related to the client’s products or services. This includes meeting performance targets, understanding customer needs, building rapport, documenting interactions accurately, and maintaining knowledge of the client’s offerings. They also participate in activities to enhance customer satisfaction, offer additional products or services when applicable, and refer customers to relevant resources or senior staff for complex inquiries. Overall, the role focuses on delivering excellent customer service and ensuring customer satisfaction while addressing routine issues.
Eligibility Criteria:
- Any 12th-pass candidate can apply for this role.
- Freshers as well as experienced can apply for these roles.
Skills Required for the Role:
- Have good computer skills and knowledge of how to navigate software and programs.
- Communicate effectively through both written and verbal means.
- Be flexible with shift rotations as required.
Locations and Salary:
Concentrix hiring for 12th Pass Freshers job roles in Mumbai, Vadodara, and Thane.
According to Glassdoor, the average salary for the role of Representative Operations in Concentrix ₹2,50,000 per year.
How to apply:
- Read and understand the job description.
- Update your resume to match the job requirements.
- Prepare a tailored cover letter if needed.
- Click on the provided link.
- Create an account if required.
- Fill out the application form with accurate information.
- Upload your resume and cover letter (if applicable).
- Review and edit your application.
- Submit your application.
- Keep a record of the confirmation and consider following up if necessary.
3. Senior Representative
The primary focus is to meet contractual performance goals by delivering quality service to customers. This involves clarifying customer needs, using tools to resolve complex issues, and actively listening with empathy to build rapport. Greeting customers courteously and professionally is important while maintaining a broad knowledge of the client’s products/services. Accurate completion of work and participation in activities to enhance customer satisfaction and business performance are essential. Additionally, offering additional products/services, as appropriate, and tracking/documenting information in the call tracking database contribute to success in the role.
Eligibility Criteria:
- Any 12th-pass candidate can apply for this role.
- Freshers as well as experienced can apply for these roles.
Skills Required for the Role:
- Have good computer skills and knowledge of how to navigate software and programs.
- Communicate effectively through both written and verbal means.
- Be flexible with shift rotations as required.
Locations and Salary:
Concentrix hiring for 12th Pass Freshers job roles in Mumbai, Greater Kolkata, Chennai, and Thane.
According to Glassdoor, the average salary for the role of Senior Representative in Concentrix ₹3,66,220 per year.
How to apply:
- Read and understand the job description.
- Update your resume to match the job requirements.
- Prepare a tailored cover letter if needed.
- Click on the provided link.
- Create an account if required.
- Fill out the application form with accurate information.
- Upload your resume and cover letter (if applicable).
- Review and edit your application.
- Submit your application.
- Keep a record of the confirmation and consider following up if necessary.